Privacy Policy
Last updated: 14 March 2026
This Privacy Policy explains how Primary Plumbing Solutions Pty Ltd collects, uses and stores information when you contact us, request plumbing services, or use this website.
What We Collect
Depending on how you interact with the website, we may collect:
- Your name, phone number, suburb and job details when you submit an enquiry.
- Basic referral and landing-page information so we can understand which page or campaign led to your enquiry.
- Essential website storage for security, spam prevention and consent preferences.
- Analytics data if analytics is enabled and you provide consent where required.
How We Use Information
We use information to respond to enquiries, organise plumbing work, improve the website, prevent spam or abuse, and understand which services or pages are generating enquiries.
Cookies and Site Storage
We use essential site storage for security and form protection. If analytics tools are enabled on the website, they are used only to understand site performance and user behaviour in a privacy-conscious way, and only after consent where required. See our Cookie Policy for more detail.
How Long Information Is Kept
We keep enquiry information for as long as reasonably necessary to respond to the request, manage customer service records, or comply with legal, accounting or tax obligations.
Third-Party Services
The website may use third-party services for hosting, spam prevention, analytics or session measurement. Where those tools are enabled, we aim to use them responsibly and limit the data shared to what is reasonably needed.
Your Choices
You can call us instead of using the contact form, decline non-essential analytics where offered, and contact us if you would like to update or correct information you have submitted through the website.
Contact
If you have questions about this Privacy Policy or the way your enquiry information is handled, contact Primary Plumbing Solutions at robert@primaryplumbingsolutions.com.au or call 0415 321 874.