Terms of Service

Last updated: 14 March 2026

These Terms of Service apply to the use of this website and general plumbing enquiries made through it. They are intended to set expectations around website use, enquiries, estimates and service communication.

Website Information

The information on this website is general in nature and is designed to help you understand the services offered by Primary Plumbing Solutions. It is not a fixed quote, technical diagnosis or guarantee that a particular service is appropriate for every situation.

Quotes and Scope

Website content, forms and phone discussions may be used to understand the likely job type, but final scope and pricing depend on the actual site conditions, access, materials and the work required. Where possible, pricing is explained before work starts.

Customer Responsibilities

Customers should provide accurate contact and job information, allow safe access where required, and notify us of any known site hazards or special access requirements that may affect the job.

Urgent and After-Hours Work

For burst pipes, flooding, blocked toilets and urgent leaks, calling is the fastest option. After-hours availability may vary depending on the issue, the location and current workload.

Payment and Materials

Payment terms for completed work, materials or agreed deposits are communicated as part of the job process. Product availability, third-party supplier lead times and brand-specific warranty terms may affect the final scope.

Australian Consumer Law

Nothing in these terms is intended to exclude rights or guarantees that cannot be excluded under Australian Consumer Law. Any applicable statutory rights remain in place.

Website Availability

We aim to keep the website available and up to date, but we do not guarantee uninterrupted access or that every page will always be error free. Content may be updated, removed or changed without notice.

Contact

If you have questions about these terms or would like to discuss an enquiry, contact Primary Plumbing Solutions at robert@primaryplumbingsolutions.com.au or call 0415 321 874.