Do you actually answer the phone at 3am?

Yes. Call 0415 321 874 any time — you'll get through to me directly. I'm a sole operator. No call centre, no answering service.

How quickly can you get to me in an emergency?

I'm based in Woolooware, 10–20 minutes from most of the Sutherland Shire. I'll give you an honest ETA when you call.

I can smell gas — what should I do?

Turn off the gas at the meter immediately. Don't touch any electrical switches. Get everyone outside and call 0415 321 874. Do not re-enter until I've checked and cleared it.

Do you charge more for after-hours callouts?

I give you a free upfront quote before any work starts, including after-hours. You'll know the full cost before I begin.

Do you charge for quotes?

No — quotes are free and upfront, even for emergencies.

Emergency Plumbing | Primary Plumbing Solutions

When something goes wrong with your plumbing at 2am, the last thing you need is to be left waiting. I'm available 24 hours a day, 7 days a week — including weekends and public holidays. I'm based in Woolooware in the Sutherland Shire, so I know the area, I get to you as fast as I can, and when you call that number, you're speaking directly to me.

What Counts as a Plumbing Emergency?

If it's causing damage, flooding or poses a safety risk — it's an emergency. Don't wait and hope it'll sort itself out. Common emergency callouts I attend include:

Burst or split pipes flooding your home or yard
Overflowing or blocked toilets
Suspected gas leaks — if you smell gas, turn off the gas at the meter, get everyone out and call me immediately
Hot water system failures
Sewage backups into the house
Major water leaks behind walls or under slabs
Storm damage causing roof drainage or flooding issues

When in doubt, call me. I'd rather reassure you it's not urgent than have you deal with water damage to your home.

What Happens When You Call

You call, I answer. I'll ask a few quick questions to understand the situation — is water still running, is there a gas smell, is it flooding — and I'll come to you as quickly as I can. I give you a free upfront quote before any work starts, even in an emergency. You'll know the cost before I touch anything.

My van is stocked for most emergency jobs — burst pipe repairs, blocked sewer clearing, temporary isolation of failed hot water systems and more. Most emergency callouts are resolved in a single visit without needing a return trip.

Emergency Plumbing Across the Sutherland Shire

Being based in Woolooware puts me close to most of the Shire. Cronulla, Caringbah, Miranda, Gymea, Sutherland, Kirrawee, Jannali, Engadine, Menai — I'm typically 10–20 minutes from wherever you are across the Shire, depending on traffic.

I'm also familiar with the specific plumbing characteristics of different parts of the Shire. Older suburbs like Cronulla and Gymea have clay sewer lines prone to collapse. Waterfront suburbs have more external corrosion. Newer suburbs further west have different failure modes. Knowing the area means I diagnose faster and waste less of your time.

Everything I do in an emergency is backed by my lifetime labour warranty. If there's ever an issue with my workmanship, I come back and fix it — no charge, no argument.

Emergency Plumbing FAQs

Yes. Call 0415 321 874 any time of day or night and you'll get through to me directly. I'm a sole operator — there's no call centre, no after-hours answering service. It's just me.

I'm based in Woolooware, which puts me 10–20 minutes from most of the Sutherland Shire depending on where you are and what time it is. I'll give you an honest ETA when you call.

Turn off the gas at the meter immediately. Don't turn on or off any electrical switches (no lights, no appliances). Get everyone out of the building and leave doors open if safe to do so. Once you're outside, call me on 0415 321 874. Do not re-enter the building until I've checked and cleared it.

Turn off the water at the main stopcock — usually near the water meter at the front of the property, or in the meter box. Once the water is off, call me. I'll locate the burst, cut and replace the damaged section, and restore water to the property.

I give you an upfront quote before any work starts, including after-hours callouts. You'll know the full cost before I begin — no surprise bills after the fact.

No — quotes are always free and upfront, even for emergency jobs.

Get a Free Quote

Fill in the form and I'll get back to you within a few hours. For urgent jobs, call me directly on 0415 321 874.

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For urgent jobs call 0415 321 874 any time.

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Emergency Plumbing